Our Competitive Advantage - Legacy Mutual Mortgage
Reputation for Ethical Behavior
92.6% of borrowers surveyed said the closing cost estimate they received was accurate or conservative.
Legacy Mutual Mortgage loan default rate in 2016 was 0.18%, 24.8 times better than the industry average.
For Platinum Top 50 agents, Legacy Mutual Mortgage is the most preferred lender by nearly 3 to 1.
Clear Consistent Communication
In the last 12 months, Legacy Mutual Mortgage averaged over 3,600 loan status email updates a month to our borrowers.
Every one of our 1400+ homes closed in the last 90 days were sent milestone status updates at critical communication points during the transaction.
Meeting Offered Closing Dates
Over the last 18 months, 92.7% of borrowers said their closing date was met.
For 2017, 95.7% said Legacy Mutual Mortgage met their closing date.
Quick Response to Questions or Issues
Of all clients surveyed at closing, 98.5% said they received responses to their emails and phone calls within 24 hours.
In fact, 19 of the 25 customers who reported their closing date was not met still said they received timely responses from Legacy Mutual Mortgage.
For 2017, of the 2400+ loans funded thus far, only one person said they did not get timely responses; yet, even that person would use Legacy Mutual Mortgage again and would refer us.
Legacy Mutual Mortgage has 6.5 to 1 support staff per salesperson; 3x higher than the industry average.
Since December 2016, Underwriting turn-around time has averaged 1.6 days. 98.4% of loans were turned around in 3 days or less.
Ease of Speaking Directly with the Loan Officer
At Legacy Mutual Mortgage over 12,000 homes have funded in the last 3 years, yet we have only had two complaints about non-responsive loan officers.
Every lending team at Legacy Mutual Mortgage has a team email address, so anyone on the loan officer’s team can respond.